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Problem with my order for Metaldays 2017 
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Joined: Wed May 31, 2017 11:08 am
Posts: 2
Hello,
it's been three weeks since i bought my e-ticket (Metaldays 2017 week ticket) on MH Shop and never received anything.
No confirmation e-mail, nothing.
I've noticed that there was a mistake when i entered my email address ( hugo.aribart;gmail.com instead of hugo.aribrt@gmail.com) and i send an e mail to MH Support.
A support have been opened but since then i have no feedback even thought i send a message to the support on a daily basis.

Am i the only one concerned?

I've paid for that ticket and i'd love to be here this year.


Wed May 31, 2017 11:22 am
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Joined: Fri Jun 02, 2017 9:44 pm
Posts: 1
Hello,

I have the same kind of problem. I ordered 3 e-tickets on MH Shop, followed the purchase procedure, chose to pay with Visa and confirmed the transaction from my side. Later I did not receive a order confirmation order or the tickets so I wrote to MH Shop Support and opened a Support ticket, but for two weeks now there was no feedback of any kind.
Later I checked with my bank if the amount to be paid was withdrawn form my account, and it was not. When the transaction is approved (as it was) the payment request must come from the seller, in this case MH Shop, so I assume that the problem is at their side.

For now I have not repeated the order because I don't know what happened to the original and I would not like to end up with 6 tickets when I need only three. When I asked about repeating the order on MH Shop Support, I received no answer.

@HugoAribart: Please share if you have any feedback on how you are solving your situation. If I have any news I will do the same.

@Admin & Moderators: If you could look into what went wrong with our orders or check with MH Shop why no feedback was received for several weeks I would be very grateful. Appart from writing to MH Shop Support I see no other way to conntact them...


Sun Jun 04, 2017 10:38 pm
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